On a typical project I will
  • Conduct user and market research
  • Help product teams shape the proposition and strategy
  • Define the information architecture
  • Rapidly build and test low-fidelity prototypes
I have worked on over a hundred projects around the world for companies including Samsung, Virgin, 02, Channel 4, npower, Hargreaves Lansdown, Waitrose.
Ask me about:
Redesigning 02’s website, improving usability and brand scores.
Leading the design of a brand new financial service for Virgin Money and Aberdeen Standard.
Helping redesign the UK’s largest investment platform, improving usability and reducing burden on the call centre.
(View more on LinkedIn)
Hire me
You can hire me as:
  • Your senior UX practitioner
  • A mentor/coach for your team
  • Or to deliver one-off services like design sprints, user-testing, proof-of-concepts, or product health-checks.
I had the pleasure of working with Ben at Virgin Money.

As well as being a genuine and very nice guy, Ben has a real gift for explaining the intricacies, fundamentals and best practice of user-centred web design.

He can present complex issues in an easily digestible way.

He created processes that were enjoyable, and as a result were fantastic at uniting various teams.

He never gets flustered and has the patience of a saint when dealing with creatives, developers, marketing people and of course demanding CEO's.”
Tim Gambrill, Customer Director - Virgin Money
Want to discuss working together?
Let's talk